Cancellation
You may cancel your subscription at any time. Cancellation can be initiated through your account settings within the application, or by sending an email to [email protected] with the subject line "Cancel Subscription" along with your registered email address.
Cancellation takes effect at the end of the current paid billing period. You will continue to have access to the service until that date.
If you cancel during a free trial period, no charge will be applied and your access will end immediately or at the end of the trial, depending on the cancellation date.
Refunds
First-time subscribers may request a full refund within 14 days of their initial payment by contacting [email protected]. This window is aligned with EU/UK statutory cooling-off rights and applies to all customers regardless of jurisdiction.
Refunds are not available for renewal charges if cancellation was not submitted before the renewal date. It is your responsibility to cancel before the next billing cycle if you do not wish to be charged.
Refund requests submitted after the 14-day window will be considered on a case-by-case basis at our sole discretion. We will refund proven service-affecting outages even outside the window.
Approved refunds are processed by Paddle (our Merchant of Record) and credited to your original payment method. Please allow 7 to 10 business days for the refund to appear, depending on your financial institution.
Downgrade and plan changes
You may change your subscription plan at any time. If you downgrade, the change takes effect at the end of the current billing period. If you upgrade, the new plan begins immediately and any remaining balance from the previous plan is prorated.
Account deletion
Delete your account in one click from /dashboard → Delete account. If you cannot sign in (forgotten password, account lockout, lost device), email [email protected] from the address on file. Account deletion is permanent and cannot be reversed.
Upon deletion, devices are revoked first; the active database profile, device links, comp redemptions, and related account records are then purged; the Supabase Auth user is removed last. Paddle cancellation is a separate external call, and the dashboard reports a warning if it cannot be confirmed. Audit-trail entries referencing you are redacted rather than deleted. Verified operational backups can retain a historical copy for up to 30 days. Transcript history lives only on your own device; earslate has no ClassEve account or persistent server-side session record.
We retain a one-way hash of your canonical email address (with personal-name dots and +aliases stripped) indefinitely so the email cannot be used to claim a second free trial. The hash can be removed on request by emailing [email protected] — note that removing it allows a fresh trial.
We also keep your consent records (which Terms/age version you accepted, when, plus a hashed IP and user-agent) as legally-required proof of consent. On deletion the link to your identity is severed; the remaining entry is pseudonymous and retained solely as consent evidence.
Cloudflare access logs and Supabase platform logs are retained per their respective providers' policies (typically 30 days) and are outside our direct deletion mechanism.
Disputes
If you believe a charge was made in error, contact [email protected] within 30 days of the charge date. We will investigate and respond within 7 business days.
For unresolved disputes, the matter shall be governed by the laws of England and Wales and subject to the jurisdiction of the courts of England and Wales.
Contact
For cancellation requests: [email protected]
For refund inquiries: [email protected]
For data deletion: [email protected]
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